The owner of the online store (hereinafter referred to as the online store) is SIA Ultraplast EU (40203069304), located at Latvia.

The validity of contract of sale, product and price information.
The conditions of sale apply to purchases of goods from the online store.
The prices of the products sold in the online store are indicated next to the products. A fee for shipping is added to the price.
The shipping cost depends on the location of the purchaser and the shipping method. The shipping cost is displayed when the purchaser places the order.
All prices are in Euros (€).
Product information is provided immediately adjacent to the product in the online store.

1. Placing an order
Add the desired products to your shopping basket to order them. Fill in all of the required fields and choose the most suitable shipping method to complete the order. The total cost is then displayed on the screen. This can be paid securely via the following payment methods provided by Maksekeskus AS:

•    Latvian bank payments: Swedbank, SEB, Citadele and Luminor
•    Estonian bank payments: Swedbank, SEB, Luminor, LHV, Coop Pank, Pocopay, Citadele
•    Lithuanian bank payments: Swedbank, SEB and Luminor, Šiaulių Bankas
•    Finnish bank payments: Aktia, Ålandsbanken, Danske, Handelsbanken, Nordea, Oma Säästöpankki, OP, POP Pankki, S-Pankki, Säästopankki
•    Card payments: Visa / MasterCard
NB! When using a bank link payment confirm the order and then click on the ‘Return to merchant’ button.
The personal data necessary for the execution of payments is transferred to authorized processor Maksekeskus AS. The contract enters into force when the amount payable is transferred to the bank account of the online store.
If we cannot deliver the ordered goods due to stock running out or for any other reason, the purchaser will be informed as soon as possible and the money paid (including the shipping cost) will be refunded promptly, but no later than within 14 days of receiving the notification.

2. Shipment
Sale and delivery are possible only to those countries or places which you can choose during the order process. Delivery shall be made to the address specified in your order, usually within 7-14 business days from receipt of payment in our account. We have the right to ship goods in up to 45 calendar days in exceptional cases. With delivery to the shipping address given by you the risk passes on to you after the handover of the goods.

The aforementioned time-period is a non-binding reference and is not a binding or guaranteed shipment or delivery deadline, assuming no other explicit agreement has been made in writing (in written form or electronically). If we discover that goods that you ordered are not available while we are processing your order, we shall notify you thereof via e-mail.
If delivery to you is not possible for one of the following reasons:
- goods do not fit through the entrance door, front door or stairway;
- you are not present at the delivery address you specified at the time of delivery despite having been given a reasonable timeframe;
- the delivery address you specified is not correct or is incomplete, you shall bear the costs of the unsuccessful delivery;
Deliveries can be made to countries outside the European Union, if they can be selected in the order process as described in Section 1, up to a value of the goods in the amount of € 850. Please be advised that these deliveries may be subject to import duties or taxes. You shall bear the costs for any import duties or taxes and any other additional charges associated with customs clearance. Contact your local customs authority for more information. Please also be advised that you are deemed to be the importer of the ordered goods and that you must comply with all laws and regulations of the country into which you import the goods. We also draw your attention to the fact that cross-border deliveries may be opened and investigated by customs authorities. 
The purchaser bears the shipping cost and the respective price information is displayed next to the shipping method.

3. Right of revocation
In the event that the order is not associated with your commercial or self-employed professional activity, you may cancel this contract within fourteen (14) days without stating any reason. The aforementioned fourteen (14) days period shall commence on the day on which you or a nominated third party, who is not the carrier, takes or has taken possession of the goods. If the contract includes several goods that you ordered within the scope of one order and which are delivered separately, the aforementioned fourteen (14) days period shall commence on the day on which you or a nominated third party, who is not the carrier accepts or has accepted the final partial delivery or the final item.

To exercise your right of revocation, you must inform us by means of a clear statement (e.g. a letter sent by post, a fax or an e-mail) regarding your decision to revoke this contract.
The revocation should be sent to:
SIA Ultraplast EU
Adrese: Ganību iela 103, Ventspils, LV-3601, Latvija

To comply with the aforementioned fourteen (14) days period, it is sufficient for you to send the statement informing us that you wish to exercise your right of revocation before the fourteen (14) days period expires.

4. Consequences of revocation
If you revoke this contract, we will return all payments that we have received from you, including delivery costs (excluding additional costs that were incurred because you chose a different form of delivery than the less expensive standard delivery that we offered you) without delay but within fourteen days from the date on which we have received your statement informing us that you wish to revoke this contract. For this repayment we will use the same means of payment that you used in the original transaction, unless expressly agreed otherwise; you will under no circumstances be charged for this repayment. We may refuse repayment until we receive the goods or until you provide us with proof that you have returned the goods, whichever is the earlier.

You must send back or hand over the goods to the following address without undue delay and in any case within fourteen days from the date on which you informed us that you wish to revoke this contract:
SIA Ultraplast EU
Adrese: Ganību iela 103, Ventspils, LV-3601, Latvija

To comply with the deadline, you must send the goods before the fourteen (14) days period has expired. You must pay the direct costs of returning the goods. The estimated maximum costs are 200 EUR.
Where possible, please use the original packaging to return the goods. If you do not have the original packaging to return the goods, please state the name of the person who ordered the goods and the order number on the package.
You will only be responsible for any loss in value of the goods if this loss in value can be attributed to you handling the goods in a way not necessary for an examination of the goods with regard to their properties, condition or functions.

5. Exclusion of right of revocation
Right of revocation shall not exist:

- if the purchase of the goods is associated with your commercial or self-employed professional activity;
- for goods "CUT-TO-SIZE" that are not prefabricated but that are produced or cut to size according to your individual requirements (such as all individually cut goods from our product range that we produce and cut especially for you based on dimensions and other specifications chosen by you).
The online store has the right to withdraw from the sale and demand that the goods be returned by the purchaser if the marked price of the goods in the online store is significantly lower than the market price of the goods due to an error.

6. Defective goods
If goods bought from the online store have defects for which the online store is responsible, the online store will replace the defective goods. If the goods cannot be replaced, the online store shall return to the purchaser all of the payments involved in the contract of sale.

The online store will respond to the consumer ́s complaint in written form or in a form that enables written reproduction within 15 days.

7. Damage in transit
If goods are delivered with obvious damage to the packaging or contents, you must, notwithstanding your warranty rights, immediately lodge a complaint with the shipping agent or freight forwarding service and refuse to accept delivery. You must also contact us immediately so that we may assert our rights, if any, vis-à-vis the shipping agent or freight forwarding service. Hidden defects must – again notwithstanding any warranty rights – be reported to us immediately on detection, so that we may assert any warranty claims against the shipping agent or freight forwarding service.

8. Warranty
Provided that this is not restricted by the regulations below, please make your claims against us with regard to faulty goods in accordance with the statutory regulations and deadlines.

Damage caused by abuse or by use in violation of the contract on the part of the customer or third parties acting on behalf of the customers in setting up, processing, storing, or using the goods does not constitute grounds for claims for defects or any other claims against us. Abuse or use in violation of the contract is determined in particular also by the relevant information and instructions.

9. Data protection
For payments by online direct debit or by credit card, on confirmation of the order you will be redirected to the website of a company of the Maksekeskus AS, for processing of the payment. The website is encrypted via a secure SSL connection. 

For payments with PayPal, prior to confirmation of the order you will be redirected to the website of PayPal (Europe). There, log on to your personal PayPal account with your password and confirm payment. Once the payment has been confirmed, you will be redirected from PayPal to our website, where you can complete your order.

10. Dispute
All complaints submitted by the buyer regarding the online store must be sent by e-mail:

According to the European ODR regulation (regulation about out-of-court online settlements consumer right disputes) traders which merchandize with consumers, have to provide on their online shops the link to the Online Dispute Resolution webpage:
Link for the webpage:
Our e-mail address:
For all disputes arising from the contract, Latvian law applies exclusively, without regard for the provisions of private international law. The provisions of the UN Convention on Contracts for the International Sale of Goods do not apply.