The owner of the online store www.ultraplast.lv (hereinafter referred to as the online store) is SIA Ultraplast EU (40203069304), located at Latvia.
The validity of contract of sale, product and price information.
The conditions of sale apply to purchases of goods from the online store.
The prices of the products sold in the online store are indicated next to the products. A fee for shipping is added to the price.
The shipping cost depends on the location of the purchaser and the shipping method. The shipping cost is displayed when the purchaser places the order.
All prices are in Euros (€).
Product information is provided immediately adjacent to the product in the online store.
1. Placing an order
Placing an order Add the desired products to your shopping basket to order them. Fill in all of the required fields and choose the most suitable shipping method to complete the order. The total cost is then displayed on the screen. This can be paid securely via the payment methods and payment service providers available at checkout, including Paysera and Stripe. Payment methods provided via Paysera may include:
- Swedbank (AB bank "Swedbank")
- SEB (AB "SEB bankas")
- Luminor (Luminor Bank AS Latvian branch)
- Citadele (AB "Citadele bank")
- Revolut (UAB „Revolut Bank“)
- Paysera (Paysera LV, UAB)
Payments may also be processed via Stripe (Stripe Payments Europe, Limited and/or other applicable Stripe group companies), including by payment card and other payment methods available through Stripe at checkout. The personal data necessary for the execution of payments is transferred to the authorized payment service provider selected by the purchaser, including Paysera and/or Stripe, as applicable, for the purpose of payment processing, authentication, fraud prevention, refunds and dispute handling.
The contract enters into force when the amount payable is transferred to the bank account of the online store or when the payment is successfully confirmed by the relevant payment service provider.
If we cannot deliver the ordered goods due to stock running out or for any other reason, the purchaser will be informed as soon as possible and the money paid (including the shipping cost) will be refunded promptly, but no later than within 14 days of receiving the notification.
2. Shipment
Sale and delivery are possible only to those countries or places that can be selected during the order process. Delivery shall be made to the address specified by the purchaser in the order. The usual delivery time is 7–14 business days after receipt of payment. In exceptional cases, and where indicated during the order process or otherwise agreed with the purchaser before the conclusion of the contract, delivery may take up to 45 calendar days. Delivery times are estimates unless a specific delivery date has been expressly agreed. We will make reasonable efforts to deliver the goods within the indicated delivery period. If we discover during the processing of the order that the goods ordered by the purchaser are not available, we shall notify the purchaser thereof by e-mail as soon as possible.
The risk of loss of or damage to the goods passes to the purchaser when the purchaser, or a third party designated by the purchaser other than the carrier, has acquired physical possession of the goods. If the purchaser has chosen a carrier not offered by us, the risk passes to the purchaser upon handover of the goods to that carrier, without prejudice to the purchaser’s rights against the carrier. If delivery is not possible due to circumstances attributable to the purchaser, including an incorrect or incomplete delivery address, the purchaser’s absence during the agreed or reasonably notified delivery timeframe, or the inability to deliver the goods because they do not fit through the entrance, doorways or stairway where the product dimensions were made available before purchase, the purchaser may be required to bear the reasonable costs of the unsuccessful delivery and/or repeated delivery.
Deliveries can be made to countries outside the European Union only if such countries can be selected during the order process.
Please be advised that deliveries outside the European Union may be subject to import duties, taxes and customs clearance charges. The purchaser shall bear the costs of any import duties, taxes and any other additional charges associated with customs clearance. Such import duties, taxes and customs clearance charges are not included in the product price or delivery cost displayed at checkout, unless expressly stated otherwise. The purchaser is deemed to be the importer of the ordered goods and must comply with all laws and regulations of the country into which the goods are imported. Cross-border deliveries may be opened and inspected by customs authorities.
The purchaser bears the shipping cost. Where the shipping cost can be calculated in advance, the respective price information is displayed next to the shipping method. If the shipping cost cannot reasonably be calculated in advance, the purchaser will be informed that additional shipping charges may apply.
3. Right of revocation
In the event that the order is not associated with your commercial or self-employed professional activity, you may cancel this contract within fourteen (14) days without stating any reason. The aforementioned fourteen (14) days period shall commence on the day on which you or a nominated third party, who is not the carrier, takes or has taken possession of the goods. If the contract includes several goods that you ordered within the scope of one order and which are delivered separately, the aforementioned fourteen (14) days period shall commence on the day on which you or a nominated third party, who is not the carrier accepts or has accepted the final partial delivery or the final item.
To exercise your right of revocation, you must inform us by means of a clear statement (e.g. a letter sent by post, a fax or an e-mail) regarding your decision to revoke this contract.
The revocation should be sent to:
SIA Ultraplast EU
Adrese: Ganību iela 103, Ventspils, LV-3601, Latvija
E-mail: [email protected]
To comply with the aforementioned fourteen (14) days period, it is sufficient for you to send the statement informing us that you wish to exercise your right of revocation before the fourteen (14) days period expires.
4. Consequences of revocation
If you revoke this contract, we will return all payments that we have received from you, including delivery costs (excluding additional costs that were incurred because you chose a different form of delivery than the less expensive standard delivery that we offered you) without delay but within fourteen days from the date on which we have received your statement informing us that you wish to revoke this contract. For this repayment we will use the same means of payment that you used in the original transaction, unless expressly agreed otherwise; you will under no circumstances be charged for this repayment. We may refuse repayment until we receive the goods or until you provide us with proof that you have returned the goods, whichever is the earlier.
You must send back or hand over the goods to the following address without undue delay and in any case within fourteen days from the date on which you informed us that you wish to revoke this contract:
SIA Ultraplast EU
Adrese: Ganību iela 103, Ventspils, LV-3601, Latvija
The deadline is met if you send back the goods before the fourteen (14) day period has expired. You shall bear the direct costs of returning the goods, unless we have expressly agreed to bear such costs. The cost of return depends on the country of return, the size and weight of the goods, and the rates of the chosen carrier. For goods which, due to their nature, cannot normally be returned by post, the return costs may be higher and shall be borne by the purchaser.
Where possible, please use the original packaging to return the goods. If you do not have the original packaging to return the goods, please state the name of the person who ordered the goods and the order number on the package.
You will only be responsible for any loss in value of the goods if this loss in value can be attributed to you handling the goods in a way not necessary for an examination of the goods with regard to their properties, condition or functions.
5. Exclusion of right of revocation
Right of revocation shall not exist:
- if the purchase of the goods is associated with your commercial or self-employed professional activity;
- for goods "CUT-TO-SIZE" that are not prefabricated but that are produced or cut to size according to your individual requirements (such as all individually cut goods from our product range that we produce and cut especially for you based on dimensions and other specifications chosen by you).
The online store has the right to withdraw from the sale and demand that the goods be returned by the purchaser if the marked price of the goods in the online store is significantly lower than the market price of the goods due to an error.
6. Defective goods
If goods bought from the online store have defects for which the online store is responsible, the online store will replace the defective goods. If the goods cannot be replaced, the online store shall return to the purchaser all of the payments involved in the contract of sale.
The online store will respond to the consumer ́s complaint in written form or in a form that enables written reproduction within 15 days.
7. Damage in transit
If goods are delivered with obvious damage to the packaging or contents, you must, notwithstanding your warranty rights, immediately lodge a complaint with the shipping agent or freight forwarding service and refuse to accept delivery. You must also contact us immediately so that we may assert our rights, if any, vis-à-vis the shipping agent or freight forwarding service. Hidden defects must – again notwithstanding any warranty rights – be reported to us immediately on detection, so that we may assert any warranty claims against the shipping agent or freight forwarding service.
8. Warranty
Provided that this is not restricted by the regulations below, please make your claims against us with regard to faulty goods in accordance with the statutory regulations and deadlines.
Damage caused by abuse or by use in violation of the contract on the part of the customer or third parties acting on behalf of the customers in setting up, processing, storing, or using the goods does not constitute grounds for claims for defects or any other claims against us. Abuse or use in violation of the contract is determined in particular also by the relevant information and instructions.
9. Data protection
When you choose an online payment method during the order process, payment processing may be carried out by an external payment service provider, such as Paysera or Stripe, depending on the payment method selected by you.
For payments processed via Paysera, you may be redirected to the Paysera payment environment for the purpose of processing and confirming the payment. The payment environment is protected by a secure encrypted connection.
For payments processed via Stripe, your payment may be processed by Stripe Payments Europe, Limited and/or other applicable Stripe group companies. Depending on the selected payment method, you may be redirected to a Stripe payment page, asked to complete payment authentication, or use a Stripe-powered payment form embedded in our website. Stripe may process payment-related data, including payment card details, transaction data, authentication data and other information necessary for payment processing, fraud prevention, refunds and dispute handling.
We do not store full payment card details on our website. Payment data is processed by the relevant payment service provider in accordance with its own terms and privacy policy. We transfer to the relevant payment service provider only the information necessary for processing the payment, payment authentication, fraud prevention, refunds and handling of payment-related disputes.
For further information on how we process personal data, please see our Privacy Policy.
10. Dispute
Resolution All complaints regarding the online store must be submitted by e-mail to: [email protected].
The seller will review the consumer’s complaint and provide a response within the time limits required by applicable Latvian consumer protection law.
If the dispute cannot be resolved directly between the consumer and the seller, the consumer may contact the Consumer Rights Protection Centre of Latvia (PTAC) or an applicable out-of-court consumer dispute resolution body.
Information on consumer dispute resolution in Latvia is available at: https://www.ptac.gov.lv/en/dispute-resolution-process
Information on consumer redress in the European Union is available at: https://consumer-redress.ec.europa.eu/
Latvian law applies to the contract, without prejudice to any mandatory consumer protection rights that may apply under the law of the consumer’s country of residence.
The provisions of the UN Convention on Contracts for the International Sale of Goods do not apply.
