Privacy Policy

SIA Ultraplast EU respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect personal data when you visit ultraplast.lv, place an order, contact us, subscribe to our newsletter or otherwise use our services.

The data controller is:

SIA Ultraplast EU
Address: Ganību iela 103, Ventspils, LV-3601, Latvia
E-mail: [email protected]

We process personal data in accordance with Regulation (EU) 2016/679, the General Data Protection Regulation (GDPR), applicable Latvian data protection laws and other applicable legislation.

1. Personal data we collect

Depending on how you use our website and services, we may collect and process the following personal data:

- name and surname;
- e-mail address;
- phone number;
- delivery and billing address;
- order and purchase information;
- payment-related information necessary to process your order;
- communication with us, including enquiries and customer support requests;
- newsletter subscription information, where applicable;
- technical information related to your visit to our website, such as IP address, browser type, device information, operating system, pages visited, time and date of visit, and cookie information.

We do not store full payment card details on our website. Full payment card details are processed by the relevant payment service provider.

2. Purposes of processing personal data

We may process your personal data for the following purposes:

- to process and fulfil your orders;
- to arrange delivery of goods;
- to process payments and payment confirmations;
- to communicate with you regarding your order or enquiry;
- to provide customer support;
- to issue invoices and comply with accounting, tax and other legal obligations;
- to send newsletters and marketing communications, where you have subscribed or otherwise consented to receive them;
- to improve our website, products and services;
- to ensure the security and proper functioning of our website;
- to prevent fraud, misuse of our website and payment-related risks;
- to handle refunds, complaints and payment-related disputes;
- to protect our legal rights and resolve disputes.

3. Legal basis for processing

We process your personal data only where we have a lawful basis to do so. Depending on the purpose of processing, the legal basis may be:

- performance of a contract with you, for example when we process your order, payment and delivery;
- compliance with legal obligations, for example accounting, tax and record-keeping obligations;
- your consent, for example for newsletters or certain non-essential cookies;
- our legitimate interests, for example ensuring website security, improving our services, preventing fraud, handling disputes and responding to enquiries.

Where processing is based on your consent, you have the right to withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

4. Payment data processing

When you choose an online payment method during the order process, payment processing may be carried out by an external payment service provider, such as Paysera or Stripe, depending on the payment method selected by you.

For payments processed via Paysera, you may be redirected to the Paysera payment environment for the purpose of processing and confirming the payment.

For payments processed via Stripe, your payment may be processed by Stripe Payments Europe, Limited and/or other applicable Stripe group companies. Depending on the selected payment method, you may be redirected to a Stripe payment page, asked to complete payment authentication, or use a Stripe-powered payment form embedded in our website.

Payment service providers may process payment-related data, including transaction data, payment authentication data, payment method information and other information necessary for payment processing, fraud prevention, refunds and handling of payment-related disputes.

We transfer to the relevant payment service provider only the information necessary for processing the payment, payment authentication, fraud prevention, refunds and handling of payment-related disputes. Payment data is processed by the relevant payment service provider in accordance with its own terms and privacy policy.

5. Data storage

We store personal data for as long as necessary to fulfil the purposes for which it was collected, including processing orders, providing customer support, complying with accounting and tax obligations, resolving disputes and enforcing our legal rights.

Where specific legal retention periods apply, personal data will be stored for the period required by applicable law. After the applicable retention period expires, personal data will be deleted or anonymised, unless further storage is necessary for the establishment, exercise or defence of legal claims.

6. Technical data and website visits

When you visit ultraplast.lv, certain technical information may be processed automatically, including your IP address, time of visit, browser type, device information, operating system and other technical information.

This information is used to ensure the correct display, security and functionality of the website, to analyse website usage and to improve user experience.

7. Cookies

We use cookies and similar technologies to ensure the proper functioning of the website, improve your browsing experience, analyse website usage and, where applicable, provide relevant content.

Cookies are small files stored on your device. They may help the website remember your preferences, such as language settings, and improve the functionality of the website.

We may use the following types of cookies:

- strictly necessary cookies, which are required for the website to function properly;
- functional cookies, which help remember your preferences;
- analytics cookies, which help us understand how visitors use the website;
- marketing or similar cookies, where applicable and only where consent is required and obtained.

You can manage or block cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.

Where required by law, non-essential cookies are used only with your consent.

8. Third-party services

Our website may use third-party services that process personal data independently from us or on our behalf, depending on the service. Such services may include:

- Paysera LT UAB;
- Stripe Payments Europe, Limited and/or other applicable Stripe group companies;
- Google Analytics.

Google Analytics may collect information about how visitors use our website, such as visited pages, time spent on the website and technical information about the device and browser. This information is used to analyse and improve the website.

Our website may contain links to our social media profiles, including Facebook and LinkedIn. These are external links only. We do not transfer your personal data to Facebook or LinkedIn merely because such links are displayed on our website. If you click on these links and visit the respective third-party websites, the processing of your personal data will be governed by the privacy policies of those third parties.

We do not sell your personal data to third parties.

As an exception, personal data may be disclosed to public authorities or other third parties where such disclosure is required by applicable law or a lawful request from competent authorities.

9. Links to other websites

Our website may contain links to other websites that are not under our control. We are not responsible for the content, security or privacy practices of such websites. We recommend that you read the privacy policy of every website you visit.

10. Children’s personal data

Our website, products and services are not directed at children. Orders on our website should be placed only by persons who have the legal capacity to enter into a contract.

We do not knowingly collect personal data from children. If you are a parent or legal guardian and you believe that a child has provided us with personal data without your consent, please contact us at [email protected].

If we become aware that we have collected personal data from a child without appropriate consent where such consent is required, we will take steps to delete such data.

11. Your rights

Under the GDPR, you have the following rights regarding your personal data:

- the right to access your personal data;
- the right to request correction of inaccurate or incomplete personal data;
- the right to request deletion of your personal data;
- the right to request restriction of processing;
- the right to object to processing based on legitimate interests;
- the right to data portability, where applicable;
- the right to withdraw consent at any time, where processing is based on consent;
- the right to lodge a complaint with a supervisory authority.

To exercise your rights, please contact us at [email protected].

We may ask you to provide information necessary to verify your identity before responding to your request.

12. Complaint to supervisory authority

If you believe that our processing of your personal data infringes applicable data protection laws, you have the right to lodge a complaint with the Latvian supervisory authority:

Datu valsts inspekcija
Website: https://www.dvi.gov.lv/

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data processing practices, website functionality, legal requirements or services used by us.

The updated version of the Privacy Policy will be published on this webpage. We recommend that you review this Privacy Policy periodically.

14. Contact information

If you have any questions regarding this Privacy Policy or the processing of your personal data, please contact us: